FAQ
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What are the operation hours of First Kill?
9-5 NZST Monday to Friday, with the exception of New Zealand statutory holidays.
How long will my delivery take to process?
Your order will be processed within 2 business days of being received, unless we are experiencing a higher threshold of orders during busy periods. Orders made on Fridays will be processed on the following Monday, unless it is a statutory holiday in New Zealand.
How long will my delivery take?
Delivery typically takes 2-3 business days within NZ (4-5 business days rural) after dispatch and 7-10 business days to Australia after dispatch. Please allow 10 business days NZ and 15 business days AUS before contacting us to account for shipping delays.
How do I track my order?
Once your order has been shipped you will receive a shipment confirmation email. This email will contain the information needed for you to be able to track your parcel.
Do you ship Internationally?
Unfortunately, we do not currently offer shipping of our products through our online store outside of New Zealand and Australia. The option to purchase online and receive outside of New Zealand and Australia is in progress. When the information is ready, a link to our international website and a list of the countries we ship to will be included here. If you wish to make a purchase outside New Zealand and Australia at this time, please contact us at roar@firstkill.co.nz.
Where can I see your product in person?
Whilst we do not stock in shops, you will find us at expo’s in NZ and AUS. Keep an eye on our socials for news on the events we will be attending.
How do I know which size to order?
Please refer to the size guide within the product description.
Can I return my purchase if I change my mind?
For change of mind, items must be returned to us within 30 days of the invoice date, along with your proof of purchase. Items must be returned in unused, like new condition.
Please see our policy within the Delivery and Returns section for more information.
Can I cancel my order?
If your order has not yet left our workshop we can process a full refund. Please contact us at roar@firstkill.com as soon as possible if you wish to cancel or adjust your order.
If your order has been processed for delivery you will have to wait for receipt of your delivery and go through the return process for a refund. Please refer to the Delivery and Return section for more information.