Our returns policy is designed to be fair and transparent, aligning with your rights under the Consumer Guarantees Act 1993. If the goods you've purchased do not meet the CGA's guarantees, you may be entitled to a remedy such as repair, replacement, or refund. This policy does not limit any rights you may have under the CGA. Our returns policy is governed by the laws of New Zealand.

Before starting the return process please read the return policy details below.

If you wish to return an item click on "View Your Order" in your order confirmation email and log in to your account. Note: Your account does not have a password, once you have typed in your email address (the email address used for purchase) you will receive a one-time code at that address.

You will find the option to start a "Return" under the order information. Once you have started the return, we will be notified and be in contact with your return instructions.

If you have any questions about using the automated process contact us at roar@firstkill.co.nz 

Change of mind

Items must be returned to us within 30 days of the invoice date, along with your proof of purchase. Unwanted goods must be returned using a traceable, reliable, and insured method. If you are returning the item due to a change of mind, the courier fee is your responsibility. If your item arrives back to us in an unsatisfactory condition, this will delay, or result in the refusal of, your refund. Make sure that the product is packaged well, protected, and fully insured. Please make sure you keep your proof of shipping for claim purposes. First Kill is not responsible for any items being lost or damaged when being returned.

The item and packaging must be returned to us in the same condition in which you received it. We define “condition” as new, unopened, unworn, and unaltered, displayed in the original packaging with tin, card inserts, and sleeve. Our support team will process the return, and a refund will be refused if the item does not meet these criteria. We may accept a return if one or more minor elements are missing, but this is at our discretion and may incur a deduction from your refund.

Incorrect size

We have made every effort to ensure you have detailed information about the product, measurements for each size offered, and a description to allow you to make an informed size decision. If you have a question about sizing or are unsure which size to order, please contact us at roar@firstkill.co.nz before you complete your order.

If you do require a change of size, please follow the returns process outlined in Change of Mind and then make a new purchase of the correct size. “Change of Mind” requirements, as stated above, apply.

Items sent back to us without first requesting a return will not be accepted.

Please note that if your country of residence is not New Zealand, shipping your goods may take longer than expected.

Refunds will be issued as soon as possible, but please allow up to 10 workings days on receipt of your return. Your refund will be credited to the original payment method. Deposit times may vary dependent on your bank.

“Change of mind” and “Incorrect size” returns are not eligible for a refund of the original shipping fee incurred by us and will be deducted from your final refund.

Please return unwanted items to:

First Kill Returns

PO BOX 1831

QUEENSTOWN

9348

NEW ZEALAND

 

Products received faulty or damaged

You have a responsibility to carefully inspect your order when it arrives. If you receive your item in faulty or damaged condition, please contact us as soon as possible at roar@firstkill.co.nz providing your purchase invoice, written details, and images or video of the issue. Our support team will process a refund or replacement once they have received and examined these and are satisfied. Replacements are processed within 2 working days. Refunds will be credited to the original payment method and can take up to 10 working days. You must make this claim within 7 days of shipping.

If you have requested a replacement and we are currently out of stock, you will have the option to wait for a restock or receive a refund.

Product failure

If the item develops an issue after the 7 days has passed, please contact us at roar@firstkill.co.nz providing your purchase invoice, written details, and images or video of the issue. Our support team will process a refund or replacement once they have received and examined these and are satisfied that the product has failed. It is your responsibility to adhere to the product care instructions provided within the product description and available in the Warranty section.

Replacements are processed within 2 working days. Refunds will be credited to the original payment method and can take up to 10 working days. Please also refer to the Warranty policy to see if the item is eligible and for warranty process details.

Gifts

If you received the item as a gift and are returning it due to a change of mind, the Change of Mind policy contained above applies. Refunds will be made to the original purchase payment method less any fees as outlined in the Change of Mind policy contained above.

If you require a change of size the Incorrect Size policy contained above applies. If the item you received as a gift appears faulty or damaged, please contact us at roar@firstkill.co.nz for information on how we can help.